Privacy Policy

Introduction

Welcome to PhysioAid Clinic ("PhysioAid", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.physioaid.com.ng, use our services, schedule appointments, purchase products from our online store, or communicate with us through our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Home or mailing address (where applicable)
• Appointment requests
• Health information voluntarily provided during enquiries
• Product order information
• Payment information processed securely through third-party payment providers
• Communications you send to us

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit
• Cookies and analytics data

How We Use Your Information

Your information helps us provide quality healthcare and improve your experience. We may use it to:

• Schedule and manage appointments
• Respond to enquiries and support requests
• Provide physiotherapy and wellness services
• Process orders placed through our online store
• Improve our website and services
• Personalize your experience
• Send appointment reminders
• Send newsletters and promotional communications (where you have opted in)
• Comply with legal and regulatory obligations
• Protect the security of our website and users

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality, remember your preferences, understand visitor behaviour, and enhance your browsing experience.

You may disable cookies through your browser settings. However, doing so may affect certain features of our website.

Protection of Your Information

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to use commercially acceptable methods to protect your information, no method of electronic transmission or storage can guarantee absolute security.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared when necessary to:

• Process secure payments
• Deliver products or services you have requested
• Comply with applicable laws and regulations
• Protect the rights, safety, and property of PhysioAid Clinic, our patients, and others

Third-Party Services

Our website may contain links to third-party websites, payment gateways, or external services. We are not responsible for the privacy practices or content of those external websites and encourage you to review their privacy policies before providing any personal information.

Your Rights

You may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where legally permitted
• Withdraw consent for marketing communications
• Request information about how your data is processed

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Whenever changes are made, the revised "Last Updated" date will appear at the top of this page.